If we have to cancel the camp due to circumstances beyond our control, we will offer a refund less 10% for admin costs, or 100% credit for future camps.

If a customer cancels a booking up to 14 days in advance of camp, we will offer a refund less 10% to cover admin costs.

Cancellations within 14 days of camp will not be eligible for a refund or credit.

CODE OF CONDUCT

For Chiswick Lacrosse Coaches, Officials and Volunteers

The essence of good ethical conduct and practice is summarised below. All Chiswick Lacrosse Coaches, Officials and Volunteers must:-

• Consider the well being and safety of participants before the development of performance.

• Develop an appropriate working relationship with performers based on mutual trust and respect.

• Hold the appropriate valid qualifications.

• Make sure all activities are appropriate to the age, ability and experience of those taking part and ensure all participants are suitably prepared physically and mentally when learning new skills.

• Display consistently high standards of behaviour and appearance, dressing suitably and not using inappropriate language at any time whilst involved with club activities.

• Never exert undue influence over performers to obtain personal benefit or reward.

• Always report any incidents, referrals or disclosures immediately, following the appropriate guidelines set out in Chiswick Lacrosse’s Child Protection procedures.

• Never condone rule violations or use of prohibited substances.

• Promote the positive aspects of the sport (e.g. fair play).

• Encourage performers to value their performances and not just results.

• Follow all guidelines laid down by Chiswick Lacrosse.

CODE OF CONDUCT

For Parents / Guardians

• Encourage your child to learn the rules and participate within them.

• Discourage challenging and/or arguing with officials.

• Publicly accept officials’ judgements.

• Help your child to recognise good performance, not just results.

• Set a good example by recognising good sportsmanship and applauding the good performances of all.

• Never force your child to take part in sport.

• Always ensure your child is dressed appropriately for the activity and has plenty to drink.

• Keep the camp organiser informed if your child is ill or unable to attend sessions.

• Endeavour to establish good communications with the coaches and officials for the benefit of all.

• Share any concerns or complaints about any aspect of the camp through the approved channels.

• Use correct and proper language at all times.

• Never punish or belittle a child for poor performance or making mistakes.

• Always collect your child promptly at the end of a session.

• Support your child’s involvement and help them to enjoy their sport.

Code of Conduct for Participants

We are fully committed to safeguarding and promoting the well being of all our participants. Chiswick Lacrosse believes it is important that participants, coaches, and parents associated with the Camp should, at all times, show respect and understanding for the safety and welfare of others. Therefore, participants are encouraged to be open at all times and share any concerns or complaints that they may have about any aspect of the Camp with Miss Annabelle Stoney or Miss Jessica Southwell, or any of the coaching staff.

As a participant of Chiswick Lacrosse Camp you are expected to abide by the following club rules:

• All participants must engage within the rules and respect coaches and umpires.

• All participants must respect opponents and fellow players.

• Participants must sign in on arrival and sign out before departing.

• Participants must wear suitable attire for training, which includes the wearing of mouthguards while playing and have studded boots available as necessary at the coaches’ discretion. Remove all body jewellery, including earring studs, while playing.

• Participants must not smoke, consume alcohol or take illegal drugs of any kind whilst participating in the camp.

• Participants should treat all equipment with respect.

• Participants must inform their coach of any injuries or illness they may have before the warm-up begins and any that occur during training.

• Participants should not eat or chew gum during a session.

• Participants must not use bad language.

• Participants may not leave the site without permission of a coach, and it is imperative that all players sign out.

• Participants should make every effort to keep the grounds and changing areas clean and tidy.

No dogs on the grounds please.

Chiswick Lacrosse Emergency Contact

Primary contact during camp:

Miss Annabelle Stoney – Director, Head Coach, Welfare Officer, First Aider – 07581 076538

Mr Thomas Stoney – Office assistant, First Aider – [number will be on the website only during the camp]

Other:

Miss Jessica Southwell – Managing Director – 07411 417135

TASK DESCRIPTION

WELFARE OFFICER

Name of Official: Miss Annabelle Stoney

Responsible to: Chiswick Lacrosse

1. MAIN RESPONSIBILITIES

• To be a point of contact for Participants, Coaches or Parents to raise any concerns they might have.

• Receive any complaints regarding behaviour of Participants, Coaches or Officials and act upon them in an appropriate manner.

• Ensure appropriate risk assessments are in place and carried out on a regular basis.

• Ensure all coaches are aware of the insurance implications of coaching beyond their qualification and report to the Head Coach and Management Committee any instances of this occurring.

• Attend Child Protection Awareness training and Policy Implementation training.

• Ensure all Players, Coaches and Parents are aware of Child Protection procedures.

• Report any incidents or disclosures immediately, following the Child Protection guidelines in the Club’s Health, Safety and Welfare policy.

• Work with coaches to ensure a safe environment is provided for Participants at all times.

Chiswick Lacrosse Directors 

Managing Director, Miss Jessica Southwell – 07411 417135

Director and Head Coach, Miss Annabelle Stoney – 07581 076538

CHILD PROTECTION POLICY

Chiswick Lacrosse Club:

Is committed to ensuring that those working with children and vulnerable adults adopt best practice to ensure the health, safety and welfare of the participants and staff.

Chiswick Lacrosse will endeavour to promote the highest standards of care for all members, staff and officials by:

• Having in place Health, Safety and Welfare guidelines.
• Having in place guidelines for the Protection of Children and Vulnerable adults.
• The appointment of a Welfare Officer (Child Protection Officer) to whom grievances or complaints can be made confidentially.
• Ensuring that coaches and officials have been screened to confirm their suitability to work with children.  
• Ensuring that best coaching practice guidelines are followed at all times.
• Ensuring that grievances or complaints are dealt with promptly and in accordance with the grievance procedures.
• Ensuring that the participants and/or parents are aware of the purpose of videoing, filming or photography during training or events.
• Having a zero tolerance level or poor practice, bullying for any potential form of abuse.

Implementation of Child Protection Policy

• To publicise our codes of conduct for staff, players and parents, on the website
• To direct all staff to the Chiswick Lacrosse website to study their Child Protection Policy.
• To ensure that the Welfare Officers maintain effective records and have set up a robust procedure so that a complaint could not fall between them.

Complaints and Grievance Procedure

Introduction

Chiswick Lacrosse takes pride in the quality of the teaching and pastoral care provided to players. However should parents/guardians or players have a complaint it will be dealt with in accordance with the following procedure.

Stage 1 – Informal procedure

It is hoped that most complaints and concerns will be resolved quickly and informally.

Should parents/guardians or players have a complaint they should normally raise it with any coach or Welfare Officer who will try to resolve the matter informally.

If parents/guardians or players do not feel that the matter has been satisfactorily resolved they should raise it formally under Stage 2 of this procedure.

Stage 2 – Formal procedure

If the complaint cannot be resolved informally parents/guardians or players should put details of their complaint in writing to the Directors.

The Directors will carefully consider the complaint and will carry out any necessary investigations.

The Directors will usually arrange to speak to or meet with the parents/guardians or players to discuss their complaint further.

Once the Directors are satisfied, so far as is reasonably practicable, that all the relevant facts have been established a decision will be made. The parents/guardians or players  will be informed in writing of the decision.

If parents are dissatisfied with the Directors’ decision they should raise an appeal in accordance with Stage 3 of this procedure.

If the complaint concerns either of the Directors, the parents may proceed directly to Stage 3 of the Formal Procedure.

Stage 3 – Formal Procedure – Appeal

If parents/guardians or players have a complaint which, in their opinion, has not been satisfactorily dealt with by either of the Directors, or if the complaint is about either of the Directors, then they should put the complaint in writing to the English Lacrosse Association

Confidentiality and Written Records

All complaints will be treated in a confidential manner. Issues of confidentiality will be discussed on an individual basis with parents/guardians or players, but it must be recognised that it may be impractical to investigate a complaint without involving others in the investigation on a ‘need to know’ basis. Similarly, parents/guardians or players should recognise that it may be impossible to resolve a situation without naming individuals, whether staff or players.

Members of staff have a right to know about complaints which may be damaging to their reputation. Such complaints will be made known only to themselves and those who have to be consulted in order to resolve the complaint.

Where issues of child safety or child protection are involved, the guidance on confidentiality in Chiswick Lacrosse’s Child Protection Policy will be followed.

A written record will be kept by Chiswick Lacrosse of all complaints and how they are resolved. Details of the complaint will be kept confidential.

EMERGENCY EVACUATION PROCEDURES AND FIRE SAFETY

PART 1: EMERGENCY EVACUATION PROCEDURES

Aim

The aim of the emergency evacuation procedure is to evacuate all personnel quickly and safely.  Protection of property is incidental.

Raising the Alarm

1. Anyone who discovers a fire should immediately raise the alarm.  
2. All personnel should follow the evacuation procedure.
3. As soon as the fire alarm sounds, the Organiser will summon the Fire Brigade.
4. Anyone who receives a bomb warning should immediately inform the Organiser or one of the coaches that a bomb warning has been received.
5. The Organiser/coach will inform the emergency services immediately that a bomb warning has been received and follow their advice.  

EVACUATION

1. When the alarm sounds, everyone should move silently and in good order, walking swiftly to the Fire Assembly Area  (The Playing field in front of the pavilion). All Coaches should ensure the pupils in their group follow these instructions and lead them onto the playing field to check they are not being sent into a dangerous area and should leave the building last, closing the doors and windows if possible without endangering life.
2. All staff leave with the group.

Roll Call

1. Annabelle Stoney will bring registers out with them from the staff room.
2. Lead Coach for each age group will collect their register from the Organiser and complete a roll call.
3. Once the register has been taken, a report is made to the Fire Marshall (The Organiser).

SILENCE SHOULD BE MAINTAINED AT ALL TIMES

Action During a Fire

No attempt should be made to fight the fire until evacuation is complete.  Staff should contain the spread of smoke and fire by closing doors, where there is no risk to their own safety.  If premises are evacuated for a fire they should not be re-entered until the Fire Brigade has advised that it is safe to do so.

PART 2: FIRE SAFETY

WORKPLACE FIRE PRECAUTIONS

The Fire Precautions (Workplace) Regulations 1997 came into force on 1st December 1997.

Fire Fighting and Detection

Fire detection equipment and alarms are installed in the Pavilion.  Fire fighting equipment, eg extinguishers, are provided and checked annually.

Fire Escape Routes

Fire escape routes and exits must be kept free from obstruction at all times.  Emergency routes and exits are identified by approved signs and lead as directly as possible to a place of safety.  Emergency lighting is installed on all enclosed and windowless staircases.

Emergency Doors

It is an offence to lock or fasten an emergency door in such a way as to prevent it from being opened easily and immediately in the event of an emergency.

Exits must be checked on all occasions that the Club meet.

PART 3: STAFF TRAINING

Fire Drills

Proper training of staff for the correct procedures to be followed in the event of a fire is essential.  

Staff Responsibilities and Training for Fire, Bomb Alert, and Major Incident

1. Club folder to be kept by the pavilion with all emergency contacts.

2. All staff should be familiar with fire procedures.  They should know:

A) what to do in the event of fire

B) what to do if they discover a fire

C) what to do if they hear the fire alarm

D) the location of extinguishers and be familiar with their use

E) the method of raising the alarm, the location of alarm call points

F) how to call the Fire Brigade and who should do it if there is a fire

G) all escape routes from the building

H) the fire precautions in the building and prohibited actions such as wedging fire doors open.

I) what to do in the event of a bomb/major incident alert

Fire Policy

All staff should be required to read these instructions before starting at the Camp.

PART 4: FIRE-FIGHTING EQUIPMENT

Fire-fighting is limited to what is necessary and can be carried out effectively after the safety of the occupants has been ensured.  All staff should be familiar with the use of the fire-fighting equipment provided.

Fire alarms and all items of fire-fighting equipment are inspected regularly.  Records of all inspections are maintained by Kings House School.

EQUITY POLICY

Chiswick Lacrosse is committed to exemplary standards of conduct through the principles of equity and good moral and ethical frameworks.

Chiswick Lacrosse will encourage individuals from all communities to become involved at all levels of participation, coaching, officiating and management.

Chiswick Lacrosse will ensure that all members and staff adhere to the following equity principles.

All persons must respect the rights, dignity and worth of every human being.

1. All individuals must be treated fairly and equally regardless of gender, age, ethnic origin, religion, political persuasion or disability.
2. Equity must permeate throughout strategic and development plans.
3. An equal professional service will be provided for all participants and discrimination through race, gender or disability will not be tolerated.
4. Any harassment and discrimination will be prohibited.

PHOTOGRAPHIC/FILMING INDIVIDUAL CONSENT & POLICY

Chiswick Lacrosse wishes to record videos or take photographs of the players at camps for education of staff and for promotional purposes only. These images may be used in mediums including: publications and promotional material, and broadcast, print and electronic media including the Chiswick Lacrosse website.

Chiswick Lacrosse will assume that parents/guardians have given permission for Chiswick Lacrosse to use these images by signing the application form, or submitting the on-line form. If any parents/guardians do not wish the club to use images in accordance with our policy they may state it on the application form.

Chiswick Lacrosse agrees not to use any photo in a manner that may be deemed to be adverse or defamatory to the person signing this form, and it will not use the photo for any commercial gain.

The photo will remain the property of the Chiswick Lacrosse and any personal details regarding this photo will be kept confidentially and will not be used for any purpose other than related to this photo.

DATA SECURITY AND PROTECTION POLICY

Privacy Policy

This privacy notice sets our policies regarding the collection, storage and handling of your personal data.

How we collect your data

When you register with us for camps or coaching courses via our secure website, or subsequently notify us of changes of details, we collect and store the data you provide to us on a secure Database provided by Sage Act.

We collect school details through individual phone and email contact.

How we use your data

We use this data ONLY to communicate with you directly about Chiswick Lacrosse camps and courses.

When we will share your data

We do not share your information with anyone else at all without your permission. eg. helping set up squads

How long we keep your data

Participant details are only kept until they are 16.

Coaches details are kept for 3 years after the most recent participation in the camp. This enables us to contact coaches with employment opportunities.

School information is kept up to 3 years after the last pupil participation in our camps.

Right to be forgotten

If at any time you would like us to delete all information we hold on you, please contact us on enquiries@chiswicklacrosse.co.uk  

Our promise to you

We will only ever use your data for the proper running of the club and that’s it.